Challenge:
A leading financial institution faced significant challenges in its client onboarding process. The process was slow, error-prone, and offered a poor user experience, resulting in high abandonment rates and elevated operational costs.
Zynertek Solution:
We implemented our ZynerOnboard platform, which includes:
- Digital identity verification with facial and document recognition
- Intelligent workflows based on client risk profile
- Real-time integration with external databases for KYC and AML checks
- Seamless omnichannel user experience
Results:
- Reduction in onboarding time from 5 days to 15 minutes
- 40% increase in customer conversion rate
- 60% reduction in operational costs associated with onboarding
- Significant improvement in regulatory compliance
- 95% increase in customer satisfaction
Contact us to discover how we can transform your business processes and improve your customer experience.